FAQ

Frequently Asked Questions (FAQs)

 

What is Killer™ 2100?
How does Killer™ 2100 make online gaming better?
Which online games will Killer™ 2100 improve?
How does it work?
How much of a performance improvement will Killer™ 2100 provide?


Product, Pricing, Availability, and Support

 

How much does Killer™ 2100 cost?
Is Killer™ 2100 available outside the U.S.?
What are your tech support hours and terms of service?
What OS does Killer™ 2100 support?

 

More Technical Product Questions:

 

How can a network card affect FPS?
How do you expect to lower ping, given that most latency is caused by the internet?
What is the difference between Throughput and Latency, and which does Killer™ 2100 improve?
If I have a dual-core system, will I still see performance benefits with Killer™ 2100?
Can I use Killer™ 2100 for other internet-based applications, such as browsing, email, etc.?
Will Killer™ 2100 boost my offline game performance?
Can I install this card in my gaming server?
In what situations will Killer™ 2100 performance improvement be most noticeable?
Will Killer™ 2100 help my performance in a LAN gaming environment?

 

Frequently Asked Questions (FAQs)

 

Q: What is Killer™ 2100?
A: It’s a Gaming Network Card, built to be the fastest network card for online gaming.
   
Q: How does Killer™ 2100 make online gaming better?
A: Xeno fights lag and increases Frames per Second (FPS) in most online games providing a smoother, more responsive online game experience.
   
Q: Which online games will Killer™ 2100 improve?
A: The Killer™ 2100 makes online gaming better by identifying game traffic at the wire, bypassing that traffic around the Windows Network Stack and offloading it from your CPU, and then getting game data back out to the Internet on the same fast bypass path, faster tan any other network card.
   
Q: How does it work?
A: In brief, Killer™ 2100 uses a dedicated onboard Network ProcessingUnit (NPU) to offload game network processing from the CPU. Bigfoot Networks' Advanced Game Detect™ Technology identifies and offloads game traffic from your CPU, bypassing the Windows network stack. The result is less latency during gameplay than any other network card. every time game data hits the network card, that data is delivered to the game: no caching, no queuing, no waiting. This delivers crucial data to the game faster and more frequently.
   
Q: How much of a performance improvement will Killer™ 2100 provide?
A: Killer™ 2100has up to ten times less latency than any other network card, and up to 30 times less jitter. This translates into steadier and more reliable online gameplay by flattening measured latency to game servers. Additionally, since Killer™ 2100bypasses the Windows Network Stack, games are less likely to wait for network data, thereby increasing framerate and overall responsiveness.
   

 

Product, Pricing, Availability, and Support

 

Q: How much does Killer™ 2100 cost?
A: Killer™ 2100will be available for US $129
   
Q: Is Killer™ 2100 available outside the U.S.?
A: Killer™ 2100 is soon to be available from Golden Arrow and other partners in Europe.

Q: What are your tech support hours and terms of service?
A: Always contact your computer manufacturer or network card manufacturer for support first.

Tech Support from Bigfoot Networks  is available 24 hours a day, 7 days a week via forums and self-help knowledge base tools. Phone support, live Chat, email, and ticket submission support will be available Monday-Friday, 10:00AM to 7:00PM US Central Time.
   
Q: What OS does Killer™ 2100 support?
A: Xeno is compatible with the following operating systems:

Windows XP 32bit
Windows Vista 32bit
Windows Vista 64bit
Windows 7 32bit
Windows 7 64bit


More Technical Product Questions:

 

Q: How can a network card affect FPS?
A: A standard network card cannot, but Killer™ 2100 does. Killer™ 2100 replaces the Window's network stack with a low latency Network Processing Unit specifically designed for online gaming. This leads to improvement in FPS by reducing the CPU overhead associated with processing network calls (even while there is no data to be processed) and speeding up the time that it takes a packet of data to get from your NIC to the CPU.
   
Q: How do you expect to lower ping, given that most latency is caused by the internet?
A: Killer™ 2100 can’t fix a slow ISP or overloaded game server, but there is a significant amount of lag that can be addressed inside of a computer. Latency (Ping) as measured in-game also includes the OVERHEAD of the operating system and the network stack, which can add several milliseconds of ping to a game. Killer™ 2100 shaves off these extra milliseconds while also prioritizing gaming network packets.
 
Q: What is the difference between Throughput and Latency, and which does the Killer™ 2100 improve?
A: Throughput matters very little in online games, because games don't send/receive a large amount of network data. Latency, however, is very important because the timeliness of data in online games is the difference between dying  and winning.

Throughput is defined as the amount of data per second that can flow between two endpoints, and is almost always limited by the ISP. Latency is defined as the round-trip-time between two endpoints (regardless of the amount of throughput). Usually there’s a tradeoff between Throughput and Latency. Killer™ 2100 was designed for low-latency because it’s latency (and not throughput) that affects online gameplay.
   
Q: If I have a dual-core system, will I still see performance benefits with Killer™ 2100?
A: Yes, a multi-core system will still see benefits from adding a Killer™ 2100. Most games are written to run their main game loops only in a single core. Multiple cores don’t do a thing with networking, as the Windows network stack always has to run on the first core anyway.  As we always say – “You can’t out-core lag.”
   
Q: Can I use Killer™ 2100 for other internet-based applications, such as browsing, email, etc.?
A: Killer™ 2100 is a fully-functional network card, and was optimized for lower latency in all applications. Games are particularly improved by low latency technology, but other applications may also benefit.
   
Q: Will Killer™ 2100 boost my offline game performance?
A: No. Killer™ 2100 does not impact single player or offline game play.
   
Q: Can I install this card in my gaming server?
A: Killer™ 2100 is not optimized for server gaming communications. But it should function in a gaming server, provided less than 256 users are playing on the server. It may or may not improve gaming server performance (depending on the game).
   
Q: In what situations will Killer™ 2100's performance improvement be most noticeable?
A: Where the action is most intense is where Killer™ 2100 shines.  World of Warcraft PvP Battlegrounds, where your game updates can mean the difference between pwning and getting wiped.  12x12 CounterStrike: Source.  64-player Battlefield 2.  300-person Fortress Sieges in Aion.  These are all times when lower latency and higher FPS give you the control and smoothness you need to win.
   
Q: Will Killer™ 2100 help my performance in a LAN gaming environment?
A: Yes. In a LAN setting, Killer™ 2100can eliminate almost all of your atual latency. In tests against other network cards, Killer™ 2100consistently delivered game pakets in a matter of microseconds, where other network cards were anywhere from 10 - 20 times slower. This reduced LAN latency to ~250 microseconds for Killer 2100 game packets while standard network cards delivered packets in a range from 6 to 12 milliseconds.